Privacy Policy
Your privacy is important to us. This policy explains how Techax Labs collects, uses, and protects your personal information.
Last updated: April 2025 · Compliant with IT Act, 2000 & SPDI Rules, 2011
1. Introduction
Techax Labs Private Limited ("Techax Labs," "we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website techaxlabs.com, use our services, or interact with us in any way.
This policy applies to all users of our website and services, including clients, prospective clients, job applicants, and general visitors. By using our website or services, you consent to the practices described in this policy.
We are committed to complying with applicable data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Full name and contact details (email address, phone number, mailing address)
- Company name, designation, and business information
- Government-issued identification (when required for contracts)
- Payment and billing information
Technical Information
- IP address and device identifiers
- Browser type, version, and settings
- Operating system and platform
- Time zone and location data
- Pages visited and interaction patterns
Communication Data
- Inquiries, feedback, and correspondence
- Project requirements and specifications
- Call recordings (with consent) for quality assurance
Professional Information (Job Applicants)
- Resume and portfolio
- LinkedIn and professional profiles
- Skills, qualifications, and work history
3. How We Use Your Information
Service Delivery
- To provide, maintain, and improve our technology services
- To process transactions and send related information
- To respond to your inquiries and provide customer support
- To manage projects and client relationships
Communication
- To send service updates, technical notices, and security alerts
- To provide newsletters and marketing communications (with consent)
- To notify you about changes to our services or policies
Business Operations
- To analyse usage patterns and improve user experience
- To detect, prevent, and address technical issues or fraud
- To comply with legal obligations and enforce our terms
- To conduct research and development for new features
We process your data based on: (a) your consent, (b) performance of a contract, (c) our legitimate business interests, or (d) compliance with legal obligations.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
Service Providers
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors and financial institutions
- Email and communication service providers
- Analytics and monitoring tools
Business Partners
- Technology partners for integrated solutions
- Subcontractors (under strict confidentiality agreements)
Legal Requirements
- When required by law, court order, or government authority
- To protect our rights, property, or safety
- To detect, prevent, or address fraud or security issues
Business Transfers
- In connection with merger, acquisition, or sale of assets
- Your data may be transferred as part of such transactions
All third parties are contractually obligated to protect your data and use it only for specified purposes.
5. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Secure, access-controlled data centres
- Regular security audits and penetration testing
- Multi-factor authentication for system access
Organisational Measures
- Staff training on data protection and security
- Strict access controls on a need-to-know basis
- Confidentiality agreements with all employees
- Incident response procedures for data breaches
Compliance Standards
- ISO 27001-aligned security practices
- Regular vulnerability assessments
- Secure development lifecycle (SDLC)
While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.
6. Your Rights
Under applicable data protection laws, you have the following rights:
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Retention
We retain your personal data only for as long as necessary:
Some data may be retained longer to comply with tax, legal, or regulatory requirements. After the retention period, data is securely deleted or anonymised.
9. International Data Transfers
- Cloud servers may be located in India, Singapore, or the United States. Third-party service providers may process data globally.
- We ensure adequate data protection through contractual clauses and select providers that comply with recognised security standards.
- Data transferred outside India is protected per applicable laws.
- By using our services, you consent to the transfer of your data to countries that may have different data protection laws than India.
10. Children's Privacy
- Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
- If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
- Upon verification, we will promptly delete such information from our records.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- Material changes will be communicated via email or website notice.
- The "Last Updated" date at the top will be revised accordingly.
- Continued use of our services after changes constitutes acceptance of the updated policy.
- Previous versions of this policy are available upon request.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We aim to respond to all privacy-related inquiries within 30 business days.